If you have any issues with your order please get in touch with us:
We will refund the full value of any product(s) purchased if the conditions below are met:
– You return the product(s) in question to us within 7 days of receipt of your order.
– You provide order details and number if bought online.
– You return product(s) purchased to us in a resalable condition; unopened and in the same condition you received them.
– You inform us of damaged or faulty items within 48 hours of receipt of the product, ideally with photographic proof.
Kernow Rum Company,
The Rum & Crab Shack,
Wharf Road, St Ives,
Cornwall TR26 1LG
Damaged or faulty items will be replaced free of charge or refunded and any return delivery cost will be refunded.
If the product is damaged when the courier arrives at your door, and shows clear signs of breakage or leakage at the time of delivery, please refuse the parcel and ask the courier to return the goods to us.
In certain situations, the goods may need to be returned for quality analysis. If this is the case we will arrange for collection from you by courier.
Unless the product itself is faulty we are unable to refund the cost of postage, either on your original order or the cost of returning the item.
Refunds will be made within 30 days of your notifying us. Please note any reimbursement will be refunded onto the credit or debit card used by you to pay for the original purchase.